Returns, Exchanges & Cancellations

CEO’s mattress returns message: I want to expose the industry

BEDGEAR® needs to be an advocate of what we do as a brand. And that’s what the customer needs. As a result, I want to expose the industry when it comes to mattress returns.
The mattress business functions by making the same product, the same way, and in the same factories but with different brands. But how can they all be different? Because many bedding manufacturers put their money in marketing, advertising — and above all it results in returns. Why the latter? The mattress industry claims 20%-30% of mattresses are returned because customers are either unsatisfied or feel there is a better product out there.

So, who pays for that? The environment pays for it through all the carbon we are throwing out and all the materials that go into a landfill. We are using natural resources to make the mattresses and then putting them back in a state that pollutes. Millions of mattresses are returned and due to certain regulations, they are not able to be donated to homeless shelters or non-profit organizations.

Who else is affected by it? You are!

Because you are paying to have the cheapest mattress possible — hunks of foam — built just like your kitchen sponge is made of; that’s what you are getting. Yet, most manufacturers want you to just throw away a mattress after 100 nights if you are not satisfied. What company can afford to dispose 20%-30% of what they make and still make money?

At BEDGEAR, we made a pledge we are going to change this!

We decided to make a mattress product that can be adjusted and can be serviced in a customer’s own home, so you are not throwing out an entire mattress in a landfill. We intentionally put money into the development of the mattress, not into marketing, not into advertising and not into returns. We do not want to develop mattresses that heat you up in bed because they are made of hunks of foam or petroleum. We believe there is a better way.
That’s why BEDGEAR has built a brand of Performance® bedding for more than a decade. This is the purpose of why we exist. Who is BEDGEAR? We don’t believe in throwing mattresses into a landfill. We do everything within our power to have the mattress recycled without adding enormous amount of cost and human interaction. We don’t believe in abusing natural resources. We don’t believe in being a marketing or advertising company. We believe in engineering a product — including both mattresses and pillows — that has a generous amount of airflow, has the ability to make sure your body can regulate its temperature, and is personally fit for you based on your body type and sleep position. We get the personalized fit right most of the time. And when we don’t, there is absolutely no need to throw the entire mattress into the landfill. Instead, after 21 nights, we direct ship to your door a better comfort fit solution. Our commitment to you is to make it right. That’s what it means to buy from BEDGEAR.
The reason we don’t require you to spend 100 nights figuring out if the new mattress has the right comfort for you because you are going to know within the first 21 nights. Unfortunately, many mattress providers are forcing you to wait 100 nights, making you uncomfortable and miserable.
BEDGEAR believes in being very clear upfront: We are not going to put a mattress in a box and make a “one size fits all” product. Our goal is to offer you a mattress selection that is based on your body type and sleep position and not being too hot or too cold. And we are going to do this in the most minimalistic way that reduces the carbon footprint. We humbly ask you to participate in BEDGEAR’s pledge.
Wake Up,World.
Eugene Alletto, CEO, and founder of BEDGEAR

What are your return policies?

Returns

BEDGEAR wants you to have 100% of the comfort and support you need to get a great night’s sleep so you can Wake Ready each day with our Performance® bedding products.

Because BEDGEAR is more than 10 years old, we are not some digital mattress startup that oversells on freebies. Instead, we focus on developing the most innovative products at the highest quality. Our dollars are solely spent on product development, not on insubstantial advertising campaigns and unnecessary freight costs.

BEDGEAR provides easy online tools and engaging in-store experiences to ensure shoppers find their personalized fit of cool-to-the-touch and moisture-wicking mattresses, mattress protectors, pillows, sheets, blankets, kids and baby bedding, and pet beds. Please use these resources or chat with a WOW customer service team member to make the best personal choice for you and eliminate waste.

We all know the saying: Nothing in life is free. But with BEDGEAR, you will always be able to buy our products at the best price because you are not paying for anyone else’s returns!

Let’s all be responsible to our world by effectively and efficiently managing returns and exchanges. Below are the returns policies for www.bedgear.ae

Mattresses:

Purchasing a Performance mattress qualifies you to be covered by our Personal Fit Promise™. Designed to fit for you, if not working exactly right for you, we have you covered. If you have purchased a mattress and are not completely satisfied, you may return your mattress within 30 days from your original date of delivery. Please allow at least 21 days to adjust to the new mattress. Only unopened mattresses can be returned within 100 days. You will be responsible for return shipping.

 

M3 Mattress:

If you have purchased an M3 mattress and are not completely satisfied, we will replace the Independent Suspension on one side of the mattress within 30 days from your original date of delivery.

After replacing the Independent Suspension and you are still not satisfied, we will refund the M3 mattress. Your purchase will be refunded to your original method of payment, less an end-of-life fee of AED 731.

Only unopened M3 mattresses can be returned within 100 days. You will be responsible for return shipping

Independent Suspension Units:

If you have purchased an Independent Suspension unit separate from a mattress and you aren’t happy with your purchase, we’ll gladly help you return it.

For opened items, we accept returns within 30 days of purchase for a small 20% return fee.

For unopened items, we offer free returns within 100 days of purchase.

Kids Mattresses:

Only unopened kids mattresses can be returned within 100 days. You will be responsible for return shipping.

Crib Mattresses:

Only unopened crib mattresses can be returned within 100 days. You will be responsible for return shipping.

Pillows:

Purchasing a Performance pillow qualifies you to be covered by our Personal Fit Promise. Designed to fit for you, if not working exactly right for you, we have you covered. If you have purchased a Performance pillow and are not completely satisfied, you may return your pillow within 30 days from your original date of delivery. You will be responsible for return shipping.

Be sure to get fit for the right pillow by taking our PillowID® quiz. Or, please contact our BEDGEAR WOW Team to be re-fit for a new pillow.

Only unopened pillows can be returned within 100 days. You will be responsible for return shipping.

Mattress Protectors, Sheets and Blankets:

Only unopened mattress protectors, sheets and blankets can be returned within 100 days. You will be responsible for return shipping.

 

Contact Us

Please contact us at [email protected] or +971 58 5799756 for assistance.

The BEDGEAR WOW Team is available to assist with exchanges and refunds and to help you find the product that provides you with the perfect fit as part of your complete Performance Sleep System®.

What is your cancellation policy?

Orders placed on WWW.BEDGEAR.AE must be cancelled within 24 hours of the order being placed. Orders that are not cancelled within 24 hours and/or that have already shipped are unable to be cancelled and must be returned at the customers’ expense.

Contact Us

Please contact us at [email protected] or +971 58 5799756 for assistance.

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