FAQ
Shipping
Where do you ship and what is the cost?
We currently ship across United Arab Emirates. Shipping is FREE except for locations in *remote areas in the UAE, an additional AED 21 will be charged.
List of Remote Areas:
Dubai Al Awir 2 Aleyas Wadi Alamardi Palm Jebel Ali Al Ruwayya University Village (Al Ruwaiya) Abu Dhabi Al Shahama Al Dhafrah Baniyas City Al Shamkha Marfa Al Mu’azaz Al Faya Al Falah Swehan Mafraq Industrial Area KIZAD Halat Al Bahrani Masdar City Tarif Marabe al Dhafra Al Ad’la Al Shalelah Al Adla Al Tawelah Ghayathi Shabia Power House Area Habshan Mafraq Al Bahia Khalifa Port Marawah Al Haffar Al Rehan Liwa Al Khatim Hadbat Al Zaafran Zayed Military City Ruwais Abu al Abyad Al Nahda Sila Al-Aryam Island Dalma island Madinat Zayed Ghantoot Al Baladiya Al Tabbiyah Liwa Oasis Capital District Al Wathba Ajman Hadhf Masfut Sufayri Ma’ali Shariyah Suhaylah Manama Sinadil Falaj Al-Mu’alla Al Ain Al Markhaniya Al Towayya Al Shoaibah Zakher Al Hayer Al Agabiyya Al Khrair Nahil Ne’mah Hili Sweihan Al Arad Al Maqam Al Sad Al Dhahrah Sh’ab Al Ashkher Rimah Al Wagan Al Khalidiya Al Khazna Fujairah Akamiya Murrah Harf Saqamqam Rughaylat Hatiyah Siqattah Mu’taridah Lakayym Masah Mukhtaraqah wadi helio fuj Maydaq Al Qoua FUJ port N.S.S Dahir Abadilah FUJAIRAH MANAMA Habhab Adgat Al Haybah Hafarah Ramlah Zubarah Haqil Riyamah Zuyud Harat Zutut Al Badiyah taween fuj wadi mai fuj Sharjah Hatta Ras al Khaimah ADHAN AL WADI DESERT RESORT Maritime City QATH RAK FALYAIN Port area Khatt RAK SHAM suban truck road Masafi RAK nr Oman border saji qadra rak Huwaylat HAMRAIN Umm Al Quwain Ad Duss Al Dini Lazimah Adh Dhaid Awanat White Bay Al Ali Khatm Kabir RIFA UMQ aft dreamland park When will my order arrive and how can I track it?
All orders are processed and shipped via RSA Global logistics, within 24 hrs after placing your order. Orders are estimated to arrive in 1-2 business days after the order is processed. Orders with delivery locations in our listed *remote areas are only delivered during Sundays.
What is BEDGEAR's Policy on Lost or Stolen Packages?
BEDGEAR guarantees that your order will be delivered to the address as provided in checkout. Once delivery is confirmed by the carrier, title and risk of loss for delivered items passes to the customer. BEDGEAR is not responsible for lost or stolen packages confirmed to be delivered to the address provided in checkout. You can reduce the risk of theft and protect your delivery by using the options available through your tracking number and shipping carrier to request that your delivery be made: a: requiring a signature or b:to ensure a person will be present to receive your delivery.
RETURNS, EXCHANGES & CANCELLATIONS
CEO’s mattress returns message: I want to expose the industry
BEDGEAR® needs to be an advocate of what we do as a brand. And that’s what the customer needs. As a result, I want to expose the industry when it comes to mattress returns.
The mattress business functions by making the same product, the same way, and in the same factories but with different brands. But how can they all be different? Because many bedding manufacturers put their money in marketing, advertising — and above all it results in returns. Why the latter? The mattress industry claims 20%-30% of mattresses are returned because customers are either unsatisfied or feel there is a better product out there.So, who pays for that? The environment pays for it through all the carbon we are throwing out and all the materials that go into a landfill. We are using natural resources to make the mattresses and then putting them back in a state that pollutes. Millions of mattresses are returned and due to certain regulations, they are not able to be donated to homeless shelters or non-profit organizations.
Who else is affected by it? You are!
Because you are paying to have the cheapest mattress possible — hunks of foam — built just like your kitchen sponge is made of; that’s what you are getting. Yet, most manufacturers want you to just throw away a mattress after 100 nights if you are not satisfied. What company can afford to dispose 20%-30% of what they make and still make money?
At BEDGEAR, we made a pledge we are going to change this!
We decided to make a mattress product that can be adjusted and can be serviced in a customer’s own home, so you are not throwing out an entire mattress in a landfill. We intentionally put money into the development of the mattress, not into marketing, not into advertising and not into returns. We do not want to develop mattresses that heat you up in bed because they are made of hunks of foam or petroleum. We believe there is a better way.
That’s why BEDGEAR has built a brand of Performance® bedding for more than a decade. This is the purpose of why we exist. Who is BEDGEAR? We don’t believe in throwing mattresses into a landfill. We do everything within our power to have the mattress recycled without adding enormous amount of cost and human interaction. We don’t believe in abusing natural resources. We don’t believe in being a marketing or advertising company. We believe in engineering a product — including both mattresses and pillows — that has a generous amount of airflow, has the ability to make sure your body can regulate its temperature, and is personally fit for you based on your body type and sleep position. We get the personalized fit right most of the time. And when we don’t, there is absolutely no need to throw the entire mattress into the landfill. Instead, after 21 nights, we direct ship to your door a better comfort fit solution. Our commitment to you is to make it right. That’s what it means to buy from BEDGEAR.
The reason we don’t require you to spend 100 nights figuring out if the new mattress has the right comfort for you because you are going to know within the first 21 nights. Unfortunately, many mattress providers are forcing you to wait 100 nights, making you uncomfortable and miserable.
BEDGEAR believes in being very clear upfront: We are not going to put a mattress in a box and make a “one size fits all” product. Our goal is to offer you a mattress selection that is based on your body type and sleep position and not being too hot or too cold. And we are going to do this in the most minimalistic way that reduces the carbon footprint. We humbly ask you to participate in BEDGEAR’s pledge.
Wake Up, World.
Eugene Alletto, CEO, and founder of BEDGEARWhat are your return policies?
Returns
BEDGEAR wants you to have 100% of the comfort and support you need to get a great night’s sleep so you can Wake Ready each day with our Performance® bedding products.
Because BEDGEAR is more than 10 years old, we are not some digital mattress startup that oversells on freebies. Instead, we focus on developing the most innovative products at the highest quality. Our dollars are solely spent on product development, not on insubstantial advertising campaigns and unnecessary freight costs.
BEDGEAR provides easy online tools and engaging in-store experiences to ensure shoppers find their personalized fit of cool-to-the-touch and moisture-wicking mattresses, mattress protectors, pillows, sheets, blankets, kids and baby bedding, and pet beds. Please use these resources or chat with a WOW customer service team member to make the best personal choice for you and eliminate waste.
We all know the saying: Nothing in life is free. But with BEDGEAR, you will always be able to buy our products at the best price because you are not paying for anyone else’s returns!
Let’s all be responsible to our world by effectively and efficiently managing returns and exchanges. Below are the returns policies for www.bedgear.ae
Mattresses:
Purchasing a Performance mattress qualifies you to be covered by our Personal Fit Promise™. Designed to fit for you, if not working exactly right for you, we have you covered. If you have purchased a mattress and are not completely satisfied, you may return your mattress within 30 days from your original date of delivery. Please allow at least 21 days to adjust to the new mattress. Only unopened mattresses can be returned within 100 days. You will be responsible for return shipping.
M3 Mattress:
If you have purchased an M3 mattress and are not completely satisfied, we will replace the Independent Suspension on one side of the mattress within 30 days from your original date of delivery.
After replacing the Independent Suspension and you are still not satisfied, we will refund the M3 mattress. Your purchase will be refunded to your original method of payment, less an end-of-life fee of AED 731.
Only unopened M3 mattresses can be returned within 100 days. You will be responsible for return shipping
Independent Suspension Units:
If you have purchased an Independent Suspension unit separate from a mattress and you aren’t happy with your purchase, we’ll gladly help you return it.
For opened items, we accept returns within 30 days of purchase for a small 20% return fee.
For unopened items, we offer free returns within 100 days of purchase.
Kids Mattresses:
Only unopened kids mattresses can be returned within 100 days. You will be responsible for return shipping.
Crib Mattresses:
Only unopened crib mattresses can be returned within 100 days. You will be responsible for return shipping.
Pillows:
Purchasing a Performance pillow qualifies you to be covered by our Personal Fit Promise. Designed to fit for you, if not working exactly right for you, we have you covered. If you have purchased a Performance pillow and are not completely satisfied, you may return your pillow within 30 days from your original date of delivery. You will be responsible for return shipping.
Be sure to get fit for the right pillow by taking our PillowID® quiz. Or, please contact our BEDGEAR WOW Team to be re-fit for a new pillow.
Only unopened pillows can be returned within 100 days. You will be responsible for return shipping.
Mattress Protectors, Sheets and Blankets:
Only unopened mattress protectors, sheets and blankets can be returned within 100 days. You will be responsible for return shipping.
Contact Us
Please contact us at [email protected] or +971 58 5799756 for assistance.
The BEDGEAR WOW Team is available to assist with exchanges and refunds and to help you find the product that provides you with the perfect fit as part of your complete Performance Sleep System®.
What is your cancellation policy?
Orders placed on WWW.BEDGEAR.AE must be cancelled within 24 hours of the order being placed. Orders that are not cancelled within 24 hours and/or that have already shipped are unable to be cancelled and must be returned at the customers’ expense.
Contact Us
Please contact us at [email protected] or +971 58 5799756 for assistance.
Products
What is PERFORMANCE® bedding?
BEDGEAR pioneered the launch of PERFORMANCE® bedding in 2009. Our Performance products are engineered to provide you with your personalized fit of sleep products, while enhancing air flow, wicking away moisture and dissipating heat to keep you cool and dry while you sleep – so you can achieve more, in pursuit of everything you love to do, each day!
How do I care for my BEDGEAR Product?
Pillow Care:
Most of our Performance® Pillows feature a removable, washable cover, making it easy to keep fresh and clean.- Unzip and remove the cover.
- Machine wash cold on a gentle cycle.
- For best results, we recommend hanging your pillow cover to air dry. However, if you prefer to use a dryer, be sure to tumble dry on low heat only.
- Do not wash the inner pillow fills—these are spot clean only.
- Do not bleach, iron, dry clean, or use fabric softener.
Pillows that do not feature a removable cover should be spot cleaned only.
Adjusting To Your New Pillow
It’s common for your body to take a few nights to adjust to your new pillow before you experience optimal comfort. This adjustment period will soon pass as the pillow works to properly align your head, neck, and spine.
To help reduce any initial odors from manufacturing and shipping, we recommend letting your pillow air out for 12-24 hours before use.
Mattress Care:
Our standard Performance® Mattresses are spot clean only. To maximize the lifespan of your mattress, we highly recommend using a Performance® Mattress Protector to guard against spills, stains, and common allergens.
- Use a clean, damp cloth with mild detergent to clean any soiled areas.
- Air dry only.
Modular Mattresses
Cleaning your mattress has never been easier, thanks to the modular design of select Performance® Mattresses, like the M3. This innovative design allows you to easily disassemble the mattress
for deep cleaning.- Unzip and remove the top cover from the mattress base.
- Unzip the comfort layer and remove its cover.
- Machine wash both covers cold on a gentle cycle (Do not wash inner foam
layer). - Tumble dry on low heat (reposition occasionally for even drying).
- Do not iron, dry clean, or use fabric softener.
- Do not use bleach; if necessary, opt for non-chlorine bleach only.
Deep Cleaning Your Modular Mattress
Unzip and remove the top cover, comfort layer, and Independent Suspension™ units.
- Avoid removing the base cover.
- Using your vacuum cleaner’s hose attachment, vacuum inside the chassis.
- Spot clean as needed.
- Once clean and dry, simply reinsert the Independent Suspension™ units and comfort layer into the chassis, then reattach the top cover.
Adjusting To Your New Mattress
Your new mattress can take up to 30 days to fully break in and feel just right. As you adjust to the improved support, the mattress will also gradually adapt to your body. This adjustment period is typical and helps ensure your long-term comfort.
To help reduce any initial odors from manufacturing and shipping, we recommend letting your mattress air out for 12-24 hours before use.
Sheet Sets and Pillowcase Care:
- Machine wash cold on a gentle cycle with mild detergent.
- Air dry or tumble dry on low heat.
- Air dry or tumble dry on low heat.
- Do Not iron, dry clean, or use fabric softener.
- Do Not use bleach; if necessary, opt for non-chlorine bleach only.
Mattress Topper Care:
- Spot clean only. Use a clean, damp cloth with mild detergent to clean the area.
- Wipe with a clean, water-dampened cloth to remove detergent if needed.
- Air dry only.
Ped Bed Care:
We know dogs can get as dirty as, well, a dog. Just like our human beds, our Performance® Dog Beds feature a modular design for easy cleaning and care.
Travel Pad
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- Fully unzip the top cover from the bottom cover.
- Remove the foam core.
- Machine wash both covers on a cold, gentle cycle.
- Tumble dry on low heat and reassemble once fully dry.
- Do Not: bleach, iron, or dry clean.
- Do Not: wash inserts or foam components.
Home Base
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- Fully unzip the blue zipper and remove the insert from the cover.
- Unzip the inner white zipper to separate the top cover from the bottom cover.
- Remove the foam inserts.
- Machine wash both covers cold on a gentle cycle.
- Tumble dry on low heat and reassemble once fully dry.
- Do Not: bleach, iron, or dry clean.
Cooling Blanket & Comforter Care:
- Machine wash cold on a gentle cycle with mild detergent.
- Use non-chlorine bleach only when needed.
- Ensure your blanket or comforter has enough space to move freely during washing and drying.
- Tumble dry on low heat, repositioning during the drying cycle for even results.
- Do Not iron, dry clean, or use fabric softener.
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How do I choose the best pillow for me?
Our Performance® Pillows are designed to fit your personal body type, sleep position, and sleep concerns. Please use our interactive Pillow ID product selector or contact us to assist in finding you the pillow that’s the best fit for you.
How long should I wait before changing my pillows? How long do pillows last?
The lifetime of a pillow depends on how often and how long you use it (ex. Number of hours per night, number of nights per week). For optimal performance, we recommend changing your pillows every 12-18 months. If there is any change in your lifestyle, you may need to change your pillows to provide the right level of support and comfort for your body.
Can I use regular pillow cases or protectors on my BEDGEAR pillow?
Most pillow protectors and pillowcases do not have the same stretch and functionality as our products and will trap heat in your pillow, limiting the benefits of our technologies. We recommend our Dri-Tec® 5.0 Pillow Protector or Dri-Tec® Performance Pillowcase Sets as they are designed to protect your pillow and work with the technology incorporated into all our BEDGEAR Performance® pillows.
What are the pillows made of?
All of our pillows are filled to unique specifications to provide maximum performance and comfort. See the product page of the specific pillows you are interested in for complete details.
How high are the pillows?
Our pillows range in height to support different sleep positions and body types. Most of our pillows have a 2″ Air-X® ventilated panel. The ventilated panel runs around all four sides of the pillows for maximum airflow. To find the right pillow fit for you, please visit our Interactive Pillow ID® or find a retailer near you.
What is the thread count of BEDGEAR sheets?
Thread count is a traditional means of measuring sheeting and generally applies to cotton products only. At BEDGEAR, we understand that thread count can be adapted, especially with cotton blends, so that it no longer purely represents quality – and it certainly doesn’t help you sleep better! Performance® sheets wick away moisture and dissipate heat, while providing ambient air flow for better, deeper sleep. Our Performance® fabrics are engineered to never stick to you, facilitating air circulation without trapping heat, so that you can more easily regulate your body temperature and sleep in greater comfort. Our soft, conforming materials move with you throughout the night, without pull or resistance.
Will your sheets and mattress protectors fit my extra-deep or pillow top mattress?
Yes, our mattress protectors are designed to fit mattresses up to 18″ high. Our sheets fit mattresses up to 18” deep. All products featuring our Powerband® secure fit & grip work great with power bases!
What is a Powerband®?
A Powerband® is a wide-width elastic compression band that wraps around our pillowcases, fitted sheets, crib sheets, and select mattress protectors. It will provide a secure fit and grip on your mattress with no baggy sides or bunching, with the maximum degree of flex and recovery for use with power bases.
What is a Powerband®?
A Powerband® is a wide-width elastic compression band that wraps around our pillowcases, fitted sheets, crib sheets, and select mattress protectors. It will provide a secure fit and grip on your mattress with no baggy sides or bunching, with the maximum degree of flex and recovery for use with power bases.
My favorite pillow is no longer available. What’s the best replacement?
Pillow Care:
At BEDGEAR, innovation never sleeps. If your favorite pillow is out of the lineup, it means we have developed a new and improved replacement that enhances the features you love about your current pillow:
- Mist 0.0: Try Storm 0.0 or Night Ice 0.0 for a similar low-profile pillow with advanced cooling comfort.
- Thunder 1.0: Check out Storm 1.0 or Night Ice 1.0 for familiar support with advanced cooling and breathability.
- Lightning 2.0: Upgrade to Storm 2.0 or Night Ice 2.0 for familiar support with advanced cooling and breathability.
- Rain 3.0: Try Storm 3.0 or Night Ice 3.0 for familiar support with advanced cooling and breathability.
- Aspire: We recommend Balance or Level for an upgraded combination of elevating support, airflow, and moisture-wicking comfort.
- Align: Go with Balance or Level for an upgraded combination of elevating support, airflow, and moisture-wicking comfort.
- Impulse: Upgrade to Storm or Night Ice for enhanced cooling comfort, support, and breathability.
If your pillow was part of our Dawn, Dusk, Night, or Twilight series, we suggest taking our PillowID Quiz to discover the perfect replacement that’s personalized to your unique sleep needs.
WARRANTY INFORMATION
What does the warranty cover?
Our Performance warranty covers manufacturer’s defects in the construction of the products.
If you bought an extended warranty mattress protector, purchased together with a mattress, go to www.gmwarrantyservices.com for additional information.
All cases where the care instructions included with the product are not followed will void your warranty.
M1 and M1X Performance Mattresses® include a 10-year warranty. Please view mattress warranty details here: View Mattress Warranty.
How do I file an Extended Warranty claim?
To file a warranty claim, please go to www.gmwarrantyservices.com or call 1-800-545-7125.
other
I am a retailer. How can I carry your line in my store?
We’d love to discuss an opportunity for you to get involved. Please contact us for more information.
How do I apply for a job at BEDGEAR?
Thank you for your interest! At BEDGEAR, we believe in innovation, creativity and an entrepreneurial spirit. Visit our Careers page to see our latest job openings
I am interested in featuring BEDGEAR products in my publication. Who do I contact?
For media inquiries, please contact our PR Team at: [email protected].
Is mattress removal an option?
Excluding California, mattress removal is only available with our White Glove Service when purchasing an adjustable base. The service is offered at no additional cost beyond the fee of our White Glove delivery service.
For any mattresses shipped to California, in accordance with California state law, we will be happy to coordinate mattress removal free of charge. Please contact [email protected] for more information.